Contact Centre

This is a flexible qualification aimed at individuals working within Contact Centre environments. It has been designed to cater for a diverse range of job roles and to reflect the depth of competence required to work within the sector.

Apprenticeship
Level
Information
Level 2
Level 3
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Euro social fund Wales

The Apprenticeship, Traineeship and Jobs Growth Wales Programmes, led by the Welsh Government, are supported by the European Social Fund