This course is designed to teach participants how to identify steps leading up to a possible conflict and how to diffuse the situation. Participants will also learn how to remove themselves from confrontational situations using techniques that do not require physical strength.
Conflict awareness – learn how to identify behaviours, triggers, and patterns that may lead to confrontation.
De-escalation techniques – develop strategies to calm situations before they escalate.
Breakaway skills – practise safe and effective methods to disengage from physical contact without causing harm.
Non-strength-based approach – techniques suitable for individuals of all ages, sizes, and physical abilities.
Safety-focused delivery – training that prioritises wellbeing for both the participant and the other party involved.
Practical scenarios – hands-on exercises to apply techniques in realistic situations.
Assessment details
There is no formal assessment for this qualification
Who This Course is Aimed At
This course is ideal for individuals working in roles where they may face challenging or confrontational situations, including:
- Education and childcare staff
- Healthcare professionals and support workers
- Security personnel
- Retail and customer service staff
- Social care and community workers
- Anyone who works directly with the public or vulnerable individuals
If you are an employer looking to enroll multiple staff on to this course we can offer this course on site at your place of work. (please note ACT/ALS will not cover any additional costs this may incur)