Topics Covered:
- What is communication?
- Non-verbal communication
- NATO phonetic alphabet
- Communication context
- Body language
- Challenging situations
- Communicating using words
- Barriers to communication
- Effective communication in the workplace
- Tone of voice
- Inclusive communication
- Question styles
- Active listening and effective communication
Who is it aimed at? This course is ideal for employees of all levels within a business and as part of the induction process for new employees and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace. It can also be helpful for unemployed individuals as many of the topics covered are relevant to interview skills.
Duration: 3 hours self-paced online learning
Assessment: Multiple choice questions