Customer Service Level 2 is an online training module designed to provide essential knowledge and skills. This course helps learners develop a strong understanding of key concepts and practices relevant to the topic.
Topics Covered:
- Customer service principles
- Customers’ needs and expectations
- Behaviours and interpersonal skills
- Responding to problems or complaints
Suitable For:
This course is ideal for anyone currently employed in, or looking to secure, a customer-facing role in any industry. It is particularly valuable for individuals who interact directly with customers, whether in retail, hospitality, healthcare, call centres, reception, sales, or other service-based environments, and who want to develop the skills, confidence, and knowledge to provide excellent customer service and enhance the customer experience.
Duration: up to 3 Hours self-paced online learning
Assessment: Multiple choice questions