Introduction to the company
Transport for Wales (TfW) was set up by the Welsh Government to change the way Wales travels.
They’re there to make sustainable travel a natural choice and to help combat the climate emergency. They’ve got a big job to do.
They want people to trust and believe in them and commit to changing their behaviour, travelling more sustainably and doing their bit for everybody’s futures. The multimodal, integrated transport network they’re building will enable people to do this.
Whether it’s public transport, walking, wheeling or cycling, TfW want to make sustainable travel not only the right thing to do, but also an easier thing to do.
About the apprenticeship
Location: Llyd Cadwyn, Pontypridd
Daily Duties:
- You’ll professionally handle escalated contact centre calls, resolving issues at first contact where possible and escalating complex concerns to the appropriate teams or senior members of the team, ensuring all cases are handled effectively and in line with company policies.
- You’ll produce high-quality written responses to our customers by following our company tone, timescales, and content guidelines to craft clear and accurate communications to ensure all customer responses meet our quality standards and deliver a consistent experience.
- You will support the investigation of customer cases, by using a variety of methods, such as liaising with other internal departments, industry stakeholders and utilising industry systems, to build greater understanding of the contact circumstance.
Pay: National Living Wage
Hours: 31-40 hours per week
Qualification Achieved: Level 3 Business Administration