Introduction to the company
Transport for Wales (TfW) was set up by the Welsh Government to change the way Wales travels.
They’re there to make sustainable travel a natural choice and to help combat the climate emergency. They’ve got a big job to do.
They want people to trust and believe in them and commit to changing their behaviour, travelling more sustainably and doing their bit for everybody’s futures. The multimodal, integrated transport network they’re building will enable people to do this.
Whether it’s public transport, walking, wheeling or cycling, TfW want to make sustainable travel not only the right thing to do, but also an easier thing to do.
About the apprenticeship
Location: Cardiff Central, Cardiff
Daily Duties:
- To maintain and develop Special Event Management and customer information plans by capturing and updating customer messaging, wayfinding requirements and service impacts accurately to ensure positive end to end journey experience.
- To assist the monitoring of events and horizon scanning by maintaining trackers and logs to identify any potential impacts on customers and escalating where necessary, to ensure customers are well informed and confident using services
- To support the creation, review and co-ordination of customer facing information by working with communications, stations and operational teams to ensure messaging is clear, consistent, timely and aligned across channels.
Pay: National Living Wage
Hours: 31-40 hours per week
Qualification Achieved: Level 3 Business Administration