Introduction to the company
At Konsolute, they don’t just build for the cloud; they architect for the future of intelligence. As a Microsoft Solutions Partner, their mission is to help organisations transcend traditional workflows by harnessing the transformative power of the Microsoft AI Cloud.
From automating complex business processes to securing your most sensitive data environments, they bridge the gap between “what’s possible” and “what’s profitable.” Their experts specialise in the full Microsoft stack – Azure, Microsoft 365, and Power Platform to deliver integrated solutions that turn data into foresight and security into a competitive advantage.
About the apprenticeship
Location: Anglesey
Daily Duties:
- Deliver first-line technical support to clients via phone, email, and chat, ensuring a high standard of customer service.
- Troubleshoot and resolve Windows 11 issues, including system, application and user-related problems.
- Provide support for Microsoft 365 applications such as Teams, Outlook, Word and SharePoint.
- Assist with general IT tasks including hardware setup, software installation and network connectivity.
- Log, manage and resolve support tickets efficiently, escalating complex issues in line with internal processes.
- Communicate solutions clearly, document fixes and share knowledge to continuously improve service delivery.
Pay: National Minimum Wage
Hours: 31-40 hours per week
Qualification Achieved: Level 3 Professional Competence for IT Professionals